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Table of Contents

• DEDICATION
  • ACKNOWLEDGMENT
  • ABOUT THE AUTHOR
  Marcus Goncalves
  Vijay Gummadi
  • INTRODUCTION
• CHAPTER 1
  • KNOWLEDGE OFFICER'S CHALLENGES IN THE FAST-PACED GLOBAL ECONOMY
  The Era of Knowledge Management Accountability
  Defining Success in KM Implementations: Vision in Action
  The Challenge of Managing Information Overflow
  Cleaning Up the Act
  The Challenge of a Technology-Driven KM
  The Challenge of Defining Specific KM Goals
  The Challenge of Intrapreneurship
  The Challenge of Delivering Tangible Benefits with KM
  The Challenge of Leading a KM Program
  The Challenge of Managing Knowledge
  Measuring Results
  Addressing the Challenges
• CHAPTER 2
  • THE NEW BREED OF CKOS
  Focus on Innovation
  Knowledge Management as Catalyst for Innovation
  Fostering Economic Value
  Knowledge Objects and Knowledge Assets
  Instilling Trust on Users
  CKOs as Changing Agents
  Forecasting an Information Society: Watching for Standards
  Sorting the Fish, CKOs and CIOs
  Overcoming Organizational and Behavioral Changes
  The Power of Mentoring
  Helping Improve KM Results
  Best Practices Recommendations
• CHAPTER 3
  • IDENTIFYING, CAPTURING AND TRANSFERRING LEARNING INTO ACTION
  Building a Learning Organization
  Having a Defined Learning Agenda
  Being Open to Dissonant Information
  Avoiding Repeated Mistakes: Surviving Business Darwinism
  Preserving Critical Knowledge
  Acting on What the Organization Knows
  Identifying Knowledge
  Gathering Knowledge
  Capturing Learning
  Learning in Action
  Adaptive Learning vs. Generative Learning
  The CKO's Role in a Learning Organization
  The Role of CTOs and IS in Learning Organizations
  Transferring Knowledge
  Improving Collaboration
  The Use of Push Technologies for Capturing and Collaboration
• CHAPTER 4
  • LEARNING ORGANIZATIONS: STRIVING BY TRANSFERRING KNOWLEDGE
  Transferring Knowledge
  Identifying Targeting Individuals
  Knowing the Barriers in the Organization
  Having a Code of Ethics
  Fostering Culture Change
  Promoting Innovation by Thinking Out of the Box
  KM Strategies to Foster Knowledge Transfer
  KM Applications
  Intuitive Content Management
  KM Culture
  KM Based Governance
  Developing Knowledge Sharing Proficiencies
• CHAPTER 5
  • ORGANIZING KNOWLEDGE AND KNOW-HOW: DEVELOPING ENTERPRISE SYSTEMS
  Organizing Knowledge and Know-How through Business Thinking Practices
  At the Core of Every Business Thinking Practice
  Taking Advantage of Smart Agents Technology
  An Overview of Enterprise Systems
  Modular Approach to Enterprise Systems
  Developing Enterprise Systems
  Enterprise Systems and Data Warehouses
  Centralized Database Considerations
  The Core of Enterprise Systems
  Enterprise Systems under the Hood
  Case Study: Chevron Maps Key Processes and Transfer Best Practices
• CHAPTER 6
  •FULFILLING THE VISION: FROM KNOW-HOW TO HOW-TO
  Investing on Knowledge CapitalTM Pays Off
  Having a Mindset for Knowledge Capital
  Measuring Knowledge Capital
  The Knowledge Gap
  Rethinking Old Tools
  Promoting Dynamic Exchange of Knowledge
  Turning Knowledge into Action
  When PowerPoint Misses the Point!
  Leading by Example: The Power of Parables and Analogies
  Strategies for Bridging the Knowledge Gap
  Ideas must be Turned into Assets
• CHAPTER 7
  • CHIEF ENCHANTER OFFICER & CHIEF KNOCK OUT: BUSINESS IN WONDERLAND?
  Going Beyond Leadership: The Art of Enchanting
  Invisible but Invaluable: Chief Knock Out
  The Right Combination of Skills
  Business in Wonderland
  The Rabbit in the Hat
  Selfless Leadership
  Advantages of Co-Leadership
  The Reality Factor: Assessing Good Leadership
• CHAPTER 8
  • HELPING TO MOVE THE CHEESE: CLOSING THE CIRCLE OF INNOVATION
  Anticipating and Promoting Change
  Changing One Step at a Time
  Removing, Reshaping and Repositioning the Cheese
  Closing the Circle of Innovation: Forget the Cheese!
  Demystifying Innovation
  Bridging the Knowledge Gap of Innovation: From Ideas to Action
• CHAPTER 9
  • SO YOU WANT TO BECOME A CKO?
  A New and Controversial Job
  Enters the CKO
  Designers and Architects
  The Role of CKOs on Globalization and Agile Business Cycles
  The Challenges
  Compensation
  Is There Really a Need for CKOs in Organizations?
  The Need for Leadership
  Becoming a Better CKO by Finding the Leader Within You
  Mastering People Management
  The Ups and Downs of Leading People
  Bold Subordinates
  Risk and Reward
  The Cost of Failure
  Courage to Lead Up
  The CKO's Job Descriptions
  Duties and Responsibilities
  CKOs and Start-ups
  Knowledge Manager's Job Description
  Responsibilities
• CHAPTER 10
  • THE NEED FOR GAPS: TRUSTING THE CORPORATE INSTINCT
  The Versatile Corporation: Acting on Instincts?
  Outsourcing: Are You Creating Another Gap?
  Using Corporate Instinct: Strengthening Your Processes
  Disruptive Knowledge: Creating the Gap
  Corporate Instinct is Old
  Communities of Practice: Coping With Disruptive Knowledge
  Sustainable Innovation through Gap Generation
  Nurturing Collective Wisdom: Attempting to Fill the Gap
  Few Focus Areas Where Corporate Instinct Pays-off
  Recovering From Mistakes, Both Quickly and Creatively
  Taking Considered Risks and Facilitating Organizational Change
  Communicating Conviction
  Balancing Conflict Tensions
  Promoting Intellectual Prowess
• CHAPTER 11
  • THE SCIENCE OF BRIDGING THE GAP: THE LEADER'S DILEMMA
  Managing Chaos: A Sea of Gaps
  What Bridges a Gap is a New Gap
  All Things are Impermanent: Bridges Don't Last
  Get Familiar with the Eye of the Knowledge Tornado Concept
  Know What Matters
  Maintain Your Network
  Effective Leadership Does Not Avoid Conflicts
  Learn to Live With Less
  Choose Care Over Fear
  A Matter of Communication: Avoiding Predicaments
  Bridging the Gap From the Top Dow or From the Bottom Up?
• CHAPTER 12
  • KNOWLEDGE MANAGEMENT IN GOVERNMENT
  Need for Knowledge Management in Government
  Current KM efforts in Government
  Future KM Efforts
  Conclusion